Why a Live Chat with Agent ?
Adopting the Live Chat (or Click to Chat) solution, with a constantly online agent, is a major advantage for your online business, in terms of conversions, customer satisfaction and loyalty.
Users prefer chat with an online advisor because they receive quick answers
Some visitors say having an online contact is one of the most important features a site should have
Visitors who had a Live Chat contact buy on the site
People who have used the Live Chat are satisfied (see very satisfied) with their exchange
Customers say they return to the site if there is a Click To Chat solution
The Live Chat solution reduces calls and an operator takes several chats at the same time but not calls
You pay only when there is a conversation between a visitor and theÂ agent
Price to conversion
You pay when a sale is made or a goal is reached