Presentations

In the Presentations box, click the name of the Presentation given by your presenter.

This will begin an encrypted presentation between your and the presenter.

Session Key

In the Session Key box, enter the Session Key given to you by your Representative to begin your session.

Representatives List

In the Representatives box, click the name of your Representative to begin your session.

Issue Submission

In the Issue Submission box, click the Representative drop-down menu and select your Representatives name.

Complete the Issue Survey by entering your name, company name and description of your issue. Then click the Submit button to begin your session.

What To Expect

After following the instructions above, you will be directed to download and install a small Customer Client application on your computer.

You will need to follow all prompts while installing the application. If you are not seeing install prompts, ask your Representative for help.

When your session has ended, the Customer Client will be automatically uninstalled from your computer.

Representatives 707-467-1428

2 - (604) 339-5484

Session Key 7045603395

Issue Submission 7346450737

Matthew Crain

Novell CNE, CNA, HP ASE, AIS

PO Box 5257

Traverse City, MI 49696

231.947.0117 x101 - Office

231.947.0140 - Fax

Jeff Ackerman

Microsoft MCSE

PO Box 5257

Traverse City, MI 49696

231.947.0117 x100 - Office

231.947.0140 - Fax

Secure Remote Support Software